How to make an order and payment.
1) Credit card
If you intend to make a purchase using a credit card, we suggest you to call your bank first and eventually your credit card Company before starting to confirm the authorisation of the incaming payment, otherwise the transaction may not go through.
After you have selected your chandelier, and decided how many lights and which size you need (read also our tips) choose a color from our vast selection, than click on the dropdown menu "please make my order in the following color adjusting the related price", click on your color and the related price will be authomatically composed because the color shown on the shopping cart is only a sample from the many we have, but the price on the shopping cart refers only to plain crystal items or crystal and colored trimmings.
Click on the trolley icon where your item is located.
Add to basket 1 or more items
Go to checkout
Select your shipping location
Select a shipping method ( anywhere outside of Italy is "air" )
now you can view your shipping cost.
At this point you may continue to make your order or cancel.
To make the order, the shopping cart window has 1 number and 3 buttons.
The first indicates the quantity of items (1 as default),change number for more, click on "+cart" and "ok" on pop up.
Click on the "eye" icon to check what you are buying,then "ok" and next click on "shipping and Tax" (This operation is usefull also if you are not making an order but you want to check
how much your total amount with shipping will be).
On this page there are 3 windows, on "Select a shipping method" click on the only one option "Air", on "Select a shipping region" click on your Country name, on "Select a tax region" if you ship to a Country in the European Community, select one(this choice will add 20% V.A.T. on your purchase) or rest of the world for any other Country not included in the European Community.
In the next page you'll see a layout of your order, if you do, click on "I accept the terms and conditions", and then "Please choose a method of payment",(Visa,Mastercard,International wire transfer,PayPal,Letter of credit) you will choose Visa or Mastercard.
Next please fill up the form; the window: "Your notice to us" is very important because here you'll write the changes, if any, e.g. ( change of size or colors,etc).
Remember to print your order, and "next".
This is the payment page, go directly to the credit card icons, choose " Visa" or "Mastercard" and click on one of them.
On the next page, please insert your credit card details.
The following messages will be automatic.
You will receive a message from our merchant Bankpass telling you that the transaction has
been successful(print the receipt) or declined (this is only your bank decision and not our merchant).
If the transaction has been declined, please call your bank if you have not done it before and repeat the order.
It the amount of the item that you want to buy is over your daily badget, we have also a shopping cart where the amount can be divided into smaller sums by the customer who can decide how much to pay each day, adding all the sums will arrive to the total amount of goods ordered on www.glasschandeliers.com/split-the-amount/
If the transaction has been successful, we will confirm by email and include a copy of your order.
2) International wire transfer
To use this method, you must authorise your bank to transfer the sum directly to our bank ,
before doing this, please make the order as instruction above, in the window "payment method" click on "international wire transfer", there will not be any link to interfaces on the end, but the money transfer has to be done personally by your self to:
Luce Italia di Baldan Mariarosa
Via Altinia 123/0,30030 Favaro Veneto,
Venezia, Italia
Tel./Fax 00390415010243
Banco S.Marco (Gruppo Banco Popolare di Verona e Novara)
Via Roma 173, Spinea, Venezia, Italia
Tel. 0039 041 5073090
Swift: VRB PIT 2V0609
IBAN : IT 36-H05188-36331 Account N. 000000002540
After receiving the payment, we will confirm by email and start making your goods.
3) PayPal
To use this method you shoul have a verified account on PayPal, if you do, please make the
order as instruction above, in the window "payment method" click on "PayPal", on the end of the order there will not be any link to the PayPal interface, therefore the payment is not authomatic, but you will perform the payment by your self as you do usually on PayPal, you only need our email address venicechandeliers.info@tin.it
4)Letter of credit
This method will be used only for large amounts and presenting our proforma invoice to your bank, however a 30% deposit is required on placing the order.
